Last updated on March 2nd, 2023 at 11:55 am
Recalls on products are critical to protect consumers from unsafe products and to limit damage to a company’s reputation. Any brand may become a victim of this measure.
The KitchenAid brand manufactures standard products and is known for its high-end home appliances. Its refrigerator Ice Maker is the choice for many households for its efficiency.
However, customers have reported faults in this product, like a leaking ice maker. So what happens if this product is under recall?
The KitchenAid refrigerator ice maker may face recall if it falls short in quality and poses a risk to consumer safety. If there was negligence on the part of the brand that may endanger the public, a recall becomes a necessary step. Once the authorized agency takes this step, you should stop using the ice maker.
In this article, I will explain what can lead to a KitchenAid refrigerator ice maker recall and the steps you should take if a recall happens.
Also, in the end, you’ll learn how to fix the ice maker if it develops a fault.
When Should Recall Be Made for KitchenAid Refrigerator Ice Maker?
A recall should be made for the KitchenAid refrigerator ice maker if it falls short of quality and is harmful to the public.
Product recalls are one of the safety measures manufacturers and government agencies take to protect consumers from unsafe and low-quality products.
Manufacturers and several government agencies are responsible for making recalls on particular products.
The CPSC (consumer protection safety commission) is responsible for issuing recalls on the KitchenAid refrigerator ice maker.
If this agency deems it fit to recall this appliance, it’ll take action through a public announcement on its website. In addition, the KitchenAid manufacturers can also make this announcement.
Although KitchenAid refrigerator ice machines have a good reputation and wide usage for their look and efficiency, customer reviews have captured some defects.
So, the CPSC or KitchenAid will consider a recall base on the following:
#1. Reports from Users
The authorized agencies may consider a recall if users report safety concerns or injuries while operating the ice maker. Customers can report problems to the CPSC website.
#2. A Decline in Quality
If there’s a severe decline in the quality of the KitchenAid ice maker, that’s a manufacturing fault; KitchenAid or the agencies can issue a recall.
Common faults with this appliance may include and are not limited to a faulty thermostat or non-production of ice. If these faults are due to the manufacturer’s negligence, they’ll issue a recall.
In addition, if further production of the KitchenAid ice machine fails to meet the required standard, it may face the risk of recall.
#3. A Problem with the Packaging
If there’s a problem with the ice maker’s packaging that raises users’ concerns, the appropriate authorities may issue a recall.
#4. Inadequate Instructions
If the KitchenAid refrigerator ice maker manufacturers include instructions that are difficult to follow, it may face a recall.
For example, manuals that don’t contain safety measures or poor installation instructions.
Should I Continue Using KitchenAid Ice Maker After a Recall?
If there’s a recall on the KitchenAid refrigerator ice maker, you should stop using the machine. First, you must understand that recalls are for safety purposes.
So, if there’s a recall on this machine, you’re to halt usage immediately. This measure is a step to take the product out of the market, so you should report to customer service for the next step.
The KitchenAid service center is responsible for attending to recalls, making necessary repairs, or installing replacement parts. So, you should make reports to them immediately following a recall.
How to Fix a Faulty KitchenAid Refrigerator Ice Maker?
If your ice machine develops a fault, you shouldn’t get alarmed. There are simple do-it-yourself processes you can take to troubleshoot and fix it.
However, seek professional help for faults you can’t handle. You can also contact the KitchenAid service company if your ice maker is under warranty.
Below are steps to fix a faulty ice maker machine:
#1. Change the Water Filter
If your ice maker isn’t producing ice, there might be problems with the water filter. If this part is clogged with hard deposits while filtering the water, it will reduce ice production.
So, if there’s no ice production, check that you’ve replaced and installed the water filter correctly. You should change this part every four months.
Also, ensure you flush the system to remove air, which may cause dripping or small ice cubes.
#2. Ice Maker Reset
If you notice a blinking light on your machine, you can reset it to correct it.
Follow these steps to do so:
- Move the manual switch on the ice maker to the on position.
- Press the plastic tab on the door jamb to switch off the light.
- Close the freezer door for 10 seconds to allow for reset, then open the door.
- Press the door switch thrice, then lock the door for a few seconds.
- This process will reset the ice maker, which should stop the blinking.
#3. Check Your Ice Maker
If you don’t connect the ice maker to a water supply, ensure you turn it off.
Also, if this machine is on without connecting to the water supply line, it’ll try to make ice, causing a humming sound. Also, some sections of your fridge may be too cold.
#4. Check the Water Supply Line
Check the water supply line to ensure you fully opened the water shut-off valve and that the pipe fits correctly to a cold water supply. Also, check for kinks and straighten the lines to increase water flow.
What Is the Warranty on a KitchenAid Refrigerator Ice Maker?
The KitchenAid refrigerator ice maker has a one-year warranty. The warranty covers repairs and parts replacement from the date of purchase for one year.
Also, KitchenAid will correct defects in workmanship and pay for replacement parts in the sealed refrigeration system for the first five years.
The KitchenAid service company is responsible for these services. However, there are requirements to enjoy these warranty services.
Visit the manual page to check for warranty documents. Below is a table explaining the warranty requirements for users:
|Registration||Product registration will guarantee efficient warranty service and serve as proof of insurance.|
|Location||The limited warranty is only available for usage within the USA and Canada.|
|Usage||KitchenAid won’t pay for damage due to improper installation, use, or unauthorized changes.|
The authorized agency will recall the KitchenAid refrigerator ice maker for the following:
- A severe decline in quality.
- Injuries during usage.
- Faults due to manufacturer’s negligence
- Improper instructions
Once a recall happens, you should stop using the machine and contact KitchenAid customer service.
Also, contact the KitchenAid service company for repair if your ice maker is under warranty.